FAQs

How do I begin playing?

Miami Beach Casino must be installed onto your computer system before you can begin playing. To install Miami Beach Casino download the installation file from our web site.

How do I download Miami Beach  onto my computer system?

You can download Miami Beach Casino’s free casino software by clicking here.

 

You can also access this area by clicking on the Download link on our homepage. On the download page you must then select the download site which is closest to your location. A prompt will appear giving you four options, choose the “Save it to disk” or “Save as” option.

 

Another pop screen the “Save As…” dialog box will appear. You can now choose where in your hard drive you want to save the file to and what name you want to save it as. It is best to leave the default options which are present but please make sure that you remember the name of the file and the directory/location on your computer system where you are saving the installation file. The default name of the Miami Beach Casino installation file is “miami.exe

How do I Install Miami Beach Casino software onto my computer?

After downloading the Miami Beach Casino installation file perform the following steps:

1.Go to the location on your hard drive where the installation file was saved.

2.Double click on “miami.exe” file that you downloaded.

3.A welcome dialog box will appear with the following message “This program will install Miami Beach Casino onto your   computer”. Click “OK” to continue. Follow the easy online instructions for installing Miami Beach Casino.

4.A ‘Read me’ dialog box will appear. Click “OK” to continue the install process.

5.Click “Ok when the select directory box opens. The installation will create it’s own directory. The program will install itself onto your C: drive into the following directory C:\casino

6.Next, the Program Manager Group dialog box will appear. Click “OK” this will create the Miami Beach Casino icons.

7.CONGRATULATIONS!!! you have successfully installed Miami Beach Casino Online Casino.

How do I Connect to Miami Beach Casino Online Casino?

To connect to Miami Beach Casino Online Casino, you must first establish a connection to your Internet Service Provider (ISP) i.e. AOL, CompuServe, Prodigy, AT&T, MCI, Sprint or your local ISP. You must also already have your guest or real member username and password.

Note: Miami Beach Casino Online Casino does not provide direct dial-up or automatically reconnect users using your dial-up service.

Follow the instructions below:

 

  1. First, make sure you have established a connection to the internet with your ISP/dial-up service.
  2. Double click on the Miami Beach Casino Icon or you can go to Start – Programs – Miami Beach Casino to run the Miami Beach Casino software.
  3. While the program is loading, you will see the splash screen with our logo. This will automatically take you to the casino Cruiser (menu).
  4. Click on “Connect”. Enter your username and password in lower case letters in the dialog box.
  5. Click “Login” to connect.
  6. The log in dialog box will appear and go through a series of automatic log-in procedures.
  7. If you are successful, a pop-up screen will appear to reflect the latest credit balance in your account. Click “OK”.
  8. Click on any of the game graphics and start playing
  9. To select another game, Click “File” and select “Exit” to return to the casino Cruiser and make your selection again.

Enjoy the Miami Beach Casino Online Casino Games!

What is a Guest member account and how do I register for a Guest member username and password?

To logon onto the casino system to play for fun you will need a guest username and password. You register for a guest account by completing and submitting the registration form provided on our Web site.

The Guest account allows you to play all of the casino games but the winnings and losses will be for fun. You can purchase any amount of credits when you login as a guest. These credits are not real.

NOTE: You can only register as a guest via our website.  You will receive your Guest username and password via E-mail .

If you do not receive your guest user account and password via e-mail within an hour there may have been a problem with the transmission. You can try to re-submit another form.

What is a Real member account and how do I register for a Real member username and password?

A real member account deals with real money. It is to be treated very seriously similar to a bank account or your credit card account. If you know other users such as your children may use your computer it is best NOT to have the “Remember Password ” option checked.

To register for a real member account you must fill out the registration form provided on your Miami Beach Casino software. This is done as follows:

Download and install the Miami Beach Casino software.

Connect to the internet.

Start-up your Casino Software.

Click on CONNECT

Click on the REGISTER NOW button

Fill out the registration form where you will be asked to enter and confirm your unique and private password and submit. Please remember to enter your birth date as Day/Month/Year.

Within seconds you will receive your Real member username and password in a pop-up screen. Please take note of it and store in a safe place.

If you do not receive your real user account and password within five to ten minutes there may have been a problem with the transmission. You can try to re-submit another form.

What if I cannot successfully submit the registration form or some of the information fields do not pertain to me?

There are a number of things that could be the problem. Some of the more common problems are:

  1. You may not be using a newer browser. To solve the problem please go to either Netscape or Microsoft web sites and download an up-to-date browser FREE.
  2. Another problem might be that the information fields were not correctly filled in. If certain fields are not filled in then please fill in the missing information and try again. If the information field does not pertain to you enter NA in its place.
  3. Another problem may be that the internet connection at that particular time may be very slow due to too much traffic on the internet or some other uncontrollable activities.

In case options 2 and 3 try refreshing or re-loading the page and try to re-submit the information.

If I get the following error message “Cannot find Winsock.dll”?

If you received a message “cannot find Winsock.dll” this means that a particular file which is needed to run our casino program is not on your system. This particular file should be installed when you are installing Windows. Apparently the Windows installation on your computer system did not install all of the files which you need to run various applications such as our Casino program. You can have the file installed by re-running the windows installation or the file can be copied across from another system and place into the following folder on your computer:

C:\WINDOWS\

If I get the following error message “Cannot find MFC250.dll”?

If you received a message “cannot find MFC250.dll” this means that a particular file which is needed to run our casino program is not on your system. This particular file should be installed when you are installing Windows. Apparently the Windows installation on your computer system did not install all of the files which you need to run various applications such as our Casino program. You can have the file installed by re-running the windows installation or the file can be copied across from another system and place into the following folder on your computer:

C:\WINDOWS

If you get the following error message “socket has been lost” ?

This happens when you have lost connection with your Internet Service Provider (ISP) or dial-up service. First re-establish connection with your ISP and then re-connect to the casino server. The server will refresh the last known position you were on the casino before the lost connection.

Message says ‘ you have not logged on to the casino’.

This occurs when a username and/or password is typed incorrectly.  Check your username and password then click on Connect again.

Is the username and password case sensitive?

Yes, both username and password are case sensitive. The username and password should always be entered in the case they were given to you.

Why do I get the following error message ” You have been locked out of the Casino”?

Your account gets automatically locked out for an hour whenever you enter the wrong password three times in a session. This system has been put in place as a security measure so as to prevent someone from trying to access your account by guessing your password.

Message says, ‘connecting to host’, and doesn’t move further.

This is usually caused when a player is not connected to the internet or has a bad or very slow connection to the Internet. Remember that you must be connected to the Internet before you open the casino program. The ‘connect’ button on the casino software is used to connect the player to the casino server only, not the Internet. If you feel you are connected but still experiencing this problem, try disconnecting from the provider and reconnect, then try the casino program again

Message says, ‘ logging on’ but never goes beyond this point.

This may be caused by excessive traffic on the Internet or it may be that our server is busy or down. In most cases it is due to congestion on the internet. You can try it again, but we recommend that for this type of problem it is best to check with our tech support for help determining the cause.

When I play for free, can I get more credits after losing what I started with?

Yes, all you have to do is push the purchase button. All play, when playing with the ‘FUN’ username and password, are just for fun. You will not be charged for anything. Purchase as much as you would like.

the point where the game ended, since the result of the game is already decided but the result did not reach your computer system.

How do I get my free credits?

You are entitled to free credits during the periods when we offer our special bonuses for becoming a member or have special promotions. Free credits for membership are usually only given when we have verified that you have registered a real member and have made at least one purchase.

How does each game work and what are the minimum and maximum bets on each game?

The details of each game can be found by going into the game and clicking on HELP on the Menu bar.  Click on the game Help. Once this is done you can get all the info you require about the game.

Can Miami Beach Casino work using Web TV?

Miami Beach Casino cannot work on Web TV since there must be some form of storage medium, processor and operating system available to handle the installation of the Casino program onto your computer system.

On what Computer systems does Miami Beach Casino operate?

Miami Beach Casino can operate on Windows 95/ 98/ 2000 and NT. There is not currently an installation which can work with Macs or Apple computers.

The minimum requirements apart from the Windows operating system is as follows:

Pentium I 90 MHz processor

16 MB RAM

28.8 KBPS modem

100 MB free hard drive space

How do I know your games are fair?

The Miami Beach Casino software system was designed by MicroGaming Systems (MGS), the leading developer of Internet gaming software. PricewaterhouseCoopers has reviewed the results of the random number generator embedded in the proprietary software and confirmed that it consistently produced random numbers and is a fair basis for the outcome of games that have been played using this random number generator. Should you, as a REAL money customer, believe that the software is biased in any way, please contact us on

Should you, as a REAL account customer, for any reason feel that a particular transaction is biased, please contact our software and security developer: MicroGaming for independent verification. Should the audit highlight any deficiencies in our system, we will reimburse you the $50 audit fee and will advance you $100 credits at the casino.

Should the audit highlight any deficiencies in our system, we will reimburse you the $50 audit fee and will advance you $100 credits at the casino.

How do I know that my money is safe?

A proprietary security infrastructure ensures access to the system is restricted to authorized transactions only. This infrastructure incorporates security into the software, including “Legitimate Transaction Verification” (LTV) codes, ensuring that your account information is safely stored by Sun CyberCash Inc In addition, our sophisticated withdrawal and deposit systems ensure that only authorized members with valid transactions are able to access funds in their accounts.

How Is my cashins processed?

Here’s how:

  1. We convert your credits back to ECash through our ECash provider:
  2. credits back to your credit/debit card up to the equivalent amount of the previous purchases you made over the past 6 months.
  3. Any surplus winnings are processed for payment every Monday for the previous week. (Monday-Sunday midnight EST)

Please remember, Sun CyberCash Inc. is the name that will appear on your credit card statement.

However to protect your security we need you to fax a copy of your credit card statement for the credit card/s you used to purchase.  This is for name and address verification only.  Please feel free to block your personal and private transaction information, we do not need it or wish to encroach on your privacy.  You only need to fax this once from your current address.  Our fax number is: 1-868-624-1156.   Please note that surplus winnings will NOT be sent unless we have your credit card name and address verification on file.

There are various ways you can receive your surplus winnings.  The options are available at:

How do I begin playing?

Miami Beach Casino must be installed onto your computer system before you can begin playing. To install Miami Beach Casino download the installation file from our web site.

How do I download Miami Beach  onto my computer system?

You can download Miami Beach Casino’s free casino software by clicking here.

 

You can also access this area by clicking on the Download link on our homepage. On the download page you must then select the download site which is closest to your location. A prompt will appear giving you four options, choose the “Save it to disk” or “Save as” option.

 

Another pop screen the “Save As…” dialog box will appear. You can now choose where in your hard drive you want to save the file to and what name you want to save it as. It is best to leave the default options which are present but please make sure that you remember the name of the file and the directory/location on your computer system where you are saving the installation file. The default name of the Miami Beach Casino installation file is “miami.exe

How do I Install Miami Beach Casino software onto my computer?

After downloading the Miami Beach Casino installation file perform the following steps:

1.Go to the location on your hard drive where the installation file was saved.

2.Double click on “miami.exe” file that you downloaded.

3.A welcome dialog box will appear with the following message “This program will install Miami Beach Casino onto your   computer”. Click “OK” to continue. Follow the easy online instructions for installing Miami Beach Casino.

4.A ‘Read me’ dialog box will appear. Click “OK” to continue the install process.

5.Click “Ok when the select directory box opens. The installation will create it’s own directory. The program will install itself onto your C: drive into the following directory C:\casino

6.Next, the Program Manager Group dialog box will appear. Click “OK” this will create the Miami Beach Casino icons.

7.CONGRATULATIONS!!! you have successfully installed Miami Beach Casino Online Casino.

How do I Connect to Miami Beach Casino Online Casino?

To connect to Miami Beach Casino Online Casino, you must first establish a connection to your Internet Service Provider (ISP) i.e. AOL, CompuServe, Prodigy, AT&T, MCI, Sprint or your local ISP. You must also already have your guest or real member username and password.

Note: Miami Beach Casino Online Casino does not provide direct dial-up or automatically reconnect users using your dial-up service.

Follow the instructions below:

 

  1. First, make sure you have established a connection to the internet with your ISP/dial-up service.
  2. Double click on the Miami Beach Casino Icon or you can go to Start – Programs – Miami Beach Casino to run the Miami Beach Casino software.
  3. While the program is loading, you will see the splash screen with our logo. This will automatically take you to the casino Cruiser (menu).
  4. Click on “Connect”. Enter your username and password in lower case letters in the dialog box.
  5. Click “Login” to connect.
  6. The log in dialog box will appear and go through a series of automatic log-in procedures.
  7. If you are successful, a pop-up screen will appear to reflect the latest credit balance in your account. Click “OK”.
  8. Click on any of the game graphics and start playing
  9. To select another game, Click “File” and select “Exit” to return to the casino Cruiser and make your selection again.

Enjoy the Miami Beach Casino Online Casino Games!

What is a Guest member account and how do I register for a Guest member username and password?

To logon onto the casino system to play for fun you will need a guest username and password. You register for a guest account by completing and submitting the registration form provided on our Web site.

The Guest account allows you to play all of the casino games but the winnings and losses will be for fun. You can purchase any amount of credits when you login as a guest. These credits are not real.

NOTE: You can only register as a guest via our website.  You will receive your Guest username and password via E-mail .

If you do not receive your guest user account and password via e-mail within an hour there may have been a problem with the transmission. You can try to re-submit another form.

What is a Real member account and how do I register for a Real member username and password?

A real member account deals with real money. It is to be treated very seriously similar to a bank account or your credit card account. If you know other users such as your children may use your computer it is best NOT to have the “Remember Password ” option checked.

To register for a real member account you must fill out the registration form provided on your Miami Beach Casino software. This is done as follows:

Download and install the Miami Beach Casino software.

Connect to the internet.

Start-up your Casino Software.

Click on CONNECT

Click on the REGISTER NOW button

Fill out the registration form where you will be asked to enter and confirm your unique and private password and submit. Please remember to enter your birth date as Day/Month/Year.

Within seconds you will receive your Real member username and password in a pop-up screen. Please take note of it and store in a safe place.

If you do not receive your real user account and password within five to ten minutes there may have been a problem with the transmission. You can try to re-submit another form.

What if I cannot successfully submit the registration form or some of the information fields do not pertain to me?

There are a number of things that could be the problem. Some of the more common problems are:

  1. You may not be using a newer browser. To solve the problem please go to either Netscape or Microsoft web sites and download an up-to-date browser FREE.
  2. Another problem might be that the information fields were not correctly filled in. If certain fields are not filled in then please fill in the missing information and try again. If the information field does not pertain to you enter NA in its place.
  3. Another problem may be that the internet connection at that particular time may be very slow due to too much traffic on the internet or some other uncontrollable activities.

In case options 2 and 3 try refreshing or re-loading the page and try to re-submit the information.

If I get the following error message “Cannot find Winsock.dll”?

If you received a message “cannot find Winsock.dll” this means that a particular file which is needed to run our casino program is not on your system. This particular file should be installed when you are installing Windows. Apparently the Windows installation on your computer system did not install all of the files which you need to run various applications such as our Casino program. You can have the file installed by re-running the windows installation or the file can be copied across from another system and place into the following folder on your computer:

C:\WINDOWS\

If I get the following error message “Cannot find MFC250.dll”?

If you received a message “cannot find MFC250.dll” this means that a particular file which is needed to run our casino program is not on your system. This particular file should be installed when you are installing Windows. Apparently the Windows installation on your computer system did not install all of the files which you need to run various applications such as our Casino program. You can have the file installed by re-running the windows installation or the file can be copied across from another system and place into the following folder on your computer:

C:\WINDOWS

If you get the following error message “socket has been lost” ?

This happens when you have lost connection with your Internet Service Provider (ISP) or dial-up service. First re-establish connection with your ISP and then re-connect to the casino server. The server will refresh the last known position you were on the casino before the lost connection.

Message says ‘ you have not logged on to the casino’.

This occurs when a username and/or password is typed incorrectly.  Check your username and password then click on Connect again.

Is the username and password case sensitive?

Yes, both username and password are case sensitive. The username and password should always be entered in the case they were given to you.

Why do I get the following error message ” You have been locked out of the Casino”?

Your account gets automatically locked out for an hour whenever you enter the wrong password three times in a session. This system has been put in place as a security measure so as to prevent someone from trying to access your account by guessing your password.

Message says, ‘connecting to host’, and doesn’t move further.

This is usually caused when a player is not connected to the internet or has a bad or very slow connection to the Internet. Remember that you must be connected to the Internet before you open the casino program. The ‘connect’ button on the casino software is used to connect the player to the casino server only, not the Internet. If you feel you are connected but still experiencing this problem, try disconnecting from the provider and reconnect, then try the casino program again

Message says, ‘ logging on’ but never goes beyond this point.

This may be caused by excessive traffic on the Internet or it may be that our server is busy or down. In most cases it is due to congestion on the internet. You can try it again, but we recommend that for this type of problem it is best to check with our tech support for help determining the cause.

When I play for free, can I get more credits after losing what I started with?

Yes, all you have to do is push the purchase button. All play, when playing with the ‘FUN’ username and password, are just for fun. You will not be charged for anything. Purchase as much as you would like.

the point where the game ended, since the result of the game is already decided but the result did not reach your computer system.

How do I get my free credits?

You are entitled to free credits during the periods when we offer our special bonuses for becoming a member or have special promotions. Free credits for membership are usually only given when we have verified that you have registered a real member and have made at least one purchase.

How does each game work and what are the minimum and maximum bets on each game?

The details of each game can be found by going into the game and clicking on HELP on the Menu bar.  Click on the game Help. Once this is done you can get all the info you require about the game.

Can Miami Beach Casino work using Web TV?

Miami Beach Casino cannot work on Web TV since there must be some form of storage medium, processor and operating system available to handle the installation of the Casino program onto your computer system.

On what Computer systems does Miami Beach Casino operate?

Miami Beach Casino can operate on Windows 95/ 98/ 2000 and NT. There is not currently an installation which can work with Macs or Apple computers.

The minimum requirements apart from the Windows operating system is as follows:

Pentium I 90 MHz processor

16 MB RAM

28.8 KBPS modem

100 MB free hard drive space

How do I know your games are fair?

The Miami Beach Casino software system was designed by MicroGaming Systems (MGS), the leading developer of Internet gaming software. PricewaterhouseCoopers has reviewed the results of the random number generator embedded in the proprietary software and confirmed that it consistently produced random numbers and is a fair basis for the outcome of games that have been played using this random number generator. Should you, as a REAL money customer, believe that the software is biased in any way, please contact us on

Should you, as a REAL account customer, for any reason feel that a particular transaction is biased, please contact our software and security developer: MicroGaming for independent verification. Should the audit highlight any deficiencies in our system, we will reimburse you the $50 audit fee and will advance you $100 credits at the casino.

Should the audit highlight any deficiencies in our system, we will reimburse you the $50 audit fee and will advance you $100 credits at the casino.

How do I know that my money is safe?

A proprietary security infrastructure ensures access to the system is restricted to authorized transactions only. This infrastructure incorporates security into the software, including “Legitimate Transaction Verification” (LTV) codes, ensuring that your account information is safely stored by Sun CyberCash Inc In addition, our sophisticated withdrawal and deposit systems ensure that only authorized members with valid transactions are able to access funds in their accounts.

How Is my cashins processed?

Here’s how:

  1. We convert your credits back to ECash through our ECash provider:
  2. credits back to your credit/debit card up to the equivalent amount of the previous purchases you made over the past 6 months.
  3. Any surplus winnings are processed for payment every Monday for the previous week. (Monday-Sunday midnight EST)

Please remember, Sun CyberCash Inc. is the name that will appear on your credit card statement.

However to protect your security we need you to fax a copy of your credit card statement for the credit card/s you used to purchase.  This is for name and address verification only.  Please feel free to block your personal and private transaction information, we do not need it or wish to encroach on your privacy.  You only need to fax this once from your current address.  Our fax number is: 1-868-624-1156.   Please note that surplus winnings will NOT be sent unless we have your credit card name and address verification on file.

There are various ways you can receive your surplus winnings.  The options are available at:

 

Leave a Reply

Your email address will not be published. Required fields are marked *